2025
SERPSA -  JUST ONE

Payments Platform.

We offer a range of services designed to offer you a faster, friendlier, and more affordable way to process payments and collections.

Payment Service

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EFT CREDITS

Adapt thEFT Credits (also known as EFT payments) allow you to process wages, salaries and other payments using our high-speed, high-volume Web platform or API facilities.

Collection Service

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DEBIT ORDERS

Debit orders (also known as EFT debits) allow you to process debit instructions on an account in response to an agreement (or mandate) with the account holder.  Collect subscription fees, insurance premiums, loan repayments and much more with our high-volume service.

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DEBICHECK

DebiCheck is an enhanced version of the debit order service.  It replaces the NAEDO service, which is being phased out by South African banks, and provides an additional customer-authenticated electronic mandate to the debit order model.  All mandates will now be recorded, managed, and verified electronically.

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NAEDO

NAEDO is an enhanced debit order service which processes in the debit order period immediately after a salary run. It can track a debtor’s account for several days should there be insufficient funds in the account on the mandated date.

Debit Cards

Aside from the security concerns when carrying or handling substantial amounts of cash, the excessive costs of drawing and depositing cash and the additional logistical overhead of having to draw, process and distribute cash make it a less-than-ideal solution in our digital world.

Fortunately, there is a solution that meets the needs of employers and cardholders: the SERPSA debit card!

The SeraCare allows cardholders to enjoy all the benefits of an account-linked card: ATM withdrawals, use at points-of-sale and the security of a card versus cash.

The cards are also perfect for digital wallet solutions, company petty-cash cards, students, short-contract seasonal workers and even employees who may not qualify for full-FICA bank accounts.

You can even opt to have your own logo branded onto the cards, making it a perfect solution for schools, universities, and corporate requirements.

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DISBURSEMENT CARD

  • Does not require a full FICA process – only the name, surname and SA ID number, passport number or full asylum number of cardholder to open account.

  • Draw cash at any ATM, or all major retailers (with any small card purchase).

  • Offers point-of-sale transacting at all major retailers.

  • View the balance, a mini statement, buy airtime, change the pin and stop card via USSD.

  • Cash deposits are not allowed – funds must be transferred via the SERPSA system.

  • No debit orders may be processed against the account.

  • No interest accrues on account balance.

  • International transactions are  not  allowed.

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COMPLETE BANK ACCOUNT CARD

  • FICA requirements: SA ID document / smart ID or passport & work permit, and proof of address required to open account

  • Interest accrues on account balance.

  • Draw cash at any ATM, or all major retailers (with any small card purchase).

  • Offers point-of-sale transacting at all major retailers.

  • Debit orders may be processed against account.

  • International transactions are allowed.

  • View the balance, a mini statement, buy airtime, change pin and stop card via USSD.

  • Cash deposits into the card may be made by the cardholder at ATMs, all approved retailers and the ABSA branch network.

  • Funds may be transferred to the card vis the SERPSA system, or any banking/system operator system.

Benefits

BENEFITS FOR THE EMPLOYER

  • Three card types offer solutions for each cardholder’s different circumstances and requirements.
  • As the employer, you can optionally brand the cards with your logo (volume dependent).
  • Enjoy a reduction in operational and bank costs.
  • Card and EFT payments can be processed from a single platform.
  • No need to travel to visit a bank branch – accounts can be opened, and cards issued on-site to cardholders.
  • Payments are not confined to banking hours.
  • Pay funds into your employees’ accounts via your Internet banking channels or using the SERPSA EFT Credits system.
  • No EFT rejection costs.
  • Easy replacement of lost and stolen cards.
  • Value-Added Services:
    • Airtime Purchases

BENEFITS FOR THE CARDHOLDER

  • Instant access to funds.
  • Security of card vs cash.
  • No credit checks / FICA is required for Disbursement Cards and Complete Bank Card options.
  • Secondary cards for family members
  • Deposit funds via Internet banking, ABSA Bank branch, ABSA ATMs, and retailers.
  • Withdraw cash at any Saswitch ATM, international ATM or retailer offering cash-back.
  • SARS refunds and UIF payments can be paid directly into the account.
  • Purchase at POS.
  • Airtime purchases.
  • PIN base card for security.
  • International transactions allowed
  • Debit orders are allowed on SERPSA accounts.
  • SMS notifications.
  • 24/7 call centre.